We have been working in the management consulting industry for over 20 years and have yet to be hired by a business in the Pittsburgh area that did not really need us. The fact of the matter is that every business can benefit from Total Coverage’s management development courses. Our programs demonstrate how employees can improve the performance of their business by mastering project management, strategic planning, and customer service.
Project management simply means making sure employees finish a project the way it was intended to be. We achieve this by first showing them how leadership is critical to a project’s success. We then teach them applied communications skills to ensure that all members of a project are on the same page. The next section instructs employees on how to deal with the inevitable changes that occur between a project’s start and endpoint.
Strategic planning is perhaps the most important management consulting course for businesses that are just getting started or starting to fail. We show the leadership how to set long- and short-term goals for the business to keep its momentum. Your managers will learn how to use business strategies to the overall advantage of the company.
Our most popular management consulting courses deal with customer service. Your employees will learn what makes a loyal customer and how to keep them. They will develop the skills to gain new customers through social interaction as well as deal with difficult customers.
Management development can be the difference between a business that thrives and one that fails. Increase your business’s overall productivity with employee coaching from Total Coverage.